This time last year I had a life-changing amount of money stolen.
There was no obvious scam. I hadn’t sent any payments. It was just gone.
The police weren’t helpful and the bank did nothing but gaslight me the entire time.
Today the Financial Ombudsman found the bank at fault and have ordered everything to be paid back + compensation.
I cannot begin to express the relief I’m feeling after such an awful year.
Lots of happy crying this morning 🥲
The whole thing made me paranoid; how could I have been compromised in such a catastrophic way?
Turns out (perhaps unsurprisingly) the weakest link in the chain was human. A fake ID was used inside a branch to gain access to my accounts. Additional checks that were supposed to be carried out, weren’t.
The bank issued the fraudsters with a new card and PIN number. And that was it. They had everything they needed.
@phill sounds awful 😫. You should name and shame the bank for forcing you to go to the ombudsman to get your money back.